Professional Growth and Development > Communication Skills

Communication Skills

Instructor(s): Self Paced Open Education Resource
Self Paced Open Education Resource

Title: The Best Teachers in the World

Progia Staff in consultation with the experts in their respective fields have scoured the open education resources to design and organize this course.

Progia salutes the content authors and their respective education institutes. Progia also acknowledges their expertise and generous contributions for making learning more accessible.

Course Description:


Communication is exchange of ideas, information or emotions between two people, the sender and the receiver.

A great deal of effort and skill on the part of both parties are needed if the message is to be received accurately and more importantly, understood by the receiver in the same way as it was intended by the sender.

To achieve this miracle, one needs to know the basic elements of the communications process and the importance of the context in which communication takes place.

The Three Components Of Communication are:

SENDING MESSAGES ( Verbal messages,  Nonverbal messages, Paraverbal messages, The importance of consistency)

RECEIVING MESSAGES ( Listening, Giving full physical attention to the speaker,  Being aware of the speaker's nonverbal messages,  Paying attention to the words and feelings,  Reflective listening skills, Additional verbal communication tools)

OVERCOMING BARRIERS TO EFFECTIVE COMMUNICATION ( Verbal communication barriers,  Nonverbal communication barriers)

It is also helpful to learn how our brains make sense of the world around us and the evolutionary basis of feelings, emotions and non-verbal cues in shaping our social behavior. By understanding these basic instincts, and with practice, we can learn to temper our natural response to emotional situations and achieve better results in our personal relationships with friends, relatives and co-workers. Tried and proven techniques for resolving conflicts can be learnt by any one and put to practical use in their daily lives.

This course will go through all of these topics and more.


Course Sessions:
  • Why Communication Skill Matters
  • Content Author(s): Brian Tracy

    Session Description:

    Everything is communication and communication is everything. It matters not only what we say but how we say it. It matters if you are a good listener.

    In this session Technical hiring managers tell what they look for in new employees. Good communication skills top the list for technicians and engineers. No matter how technical a job description, good communication and teamwork skills are required in order to get hired or promoted.

    Your ability to practice elements of effective communication will significantly increase your success at work place or get you hired for a position. This is your special competitive edge over others.

    How employers rate the importance of various skills in their employees is presented as the session handout.

  • How Communication Works (The core class)
  • Content Author(s): Matt from Alanis

    Session Description:

    Matt from Alanis Business Academy presents how the communication process works and provides examples to reinforce the concepts discussed.

    Elements of Communication Process are

    • Context
    • Sender
    • Message
    • Message encoding
    • Channel
    • Message decoding
    • Receiver
    • Feedback

    This session will present details for each of these elements.

    Handout #2 summarizes the communication process in text format.

    Handout #1 presents guidelines for communicating effectively at the work place.

  • Improve your communication with role play
  • Content Author(s): Rebekah Fensome

    Session Description:

    In this session, Rebekah Fensome from VideoJug shows practical techniques to improve your communication skills, build confidence, and enhance the quality of your relationships

  • how to become a brilliant conversationalist
  • Content Author(s): Brian Tracy

    Session Description:

    Brain Tracy shares his secrets to become a brilliant conversationalist. Follow three simple and powerful techniques during a conversation:.

    1. Pause
    2. Ask questions for clarification
    3. Paraphrase speakers words in your own words

  • Influence of Nonverbal Cues
  • Content Author(s):

    Session Description:

    In this session, Willard (from his Self-Awareness 101 series) stresses that non-verbal cues (both of ourselves and of others) are the most influential part of communication.

    He shows how to recognize what your body is saying to you using "non-verbal cues", and how you can use this knowledge to make simple shifts for successful communication.

  • Emotional Intelligence at work
  • Content Author(s): Maureen Rabotin

    Session Description:

    In today's 24/7/365 globalized workplace, emotional climates are constantly being brought to the surface as we cross cultures, languages and time zones on a daily basis. Learning to effectively manage our emotions is no longer a 'nice to have' but a 'need to know how'.

    With the help of recent findings in neuroscience, Maureen Bridget Rabotin shares some proven techniques on how to better handle your emotions in challenging times.

    In the handout, the same message is stressed by Mary Abbajay, president and co-founder of the Careerstone Group.

  • Minding cultural differences
  • Content Author(s):

    Session Description:

    In this session, Snéha Khilay, a trainer from communication skills experts Speak First presents important tips for communicating successfully with people from different cultures. She gives several examples of how people behave differently due to their different curltural backgrounds. In each case, she suggests what you may do to embrace (and respect) cultural diversity and communicate with cultural awareness.

    The handout presents an overview of communicating  effectively at a diverse work place.

  • Understanding your communication style (for effective team work)
  • Content Author(s): Dave Meier ECI Learning Systems

    Session Description:

    In this session, Dave Meier from ECI Learning Systems presents DISC Model of human behavior as it applies to their communication styles.

    In the DISC model, people are segmented as task-oriented  or people-oriented along one axis and as outgoing or reserved along the other. Combining the two properties, people fall in one of four quadrants (styles) labeled as D, I, S and C.

    The DISC personality profile model can help you gain critical insights into your own and your co-workers style of communication e.g. what are your own and their unique needs and  preferences?  All personality styles have their pluses and minuses. The idea is to 'adjust your behavior'  for maximum performance for the team.

    The handout explains the DISC model of behavior styles from the ground up.


  • Overcoming Barriers to Communication
  • Content Author(s): Mr Williams from BCE Business Management

    Session Description:

    Mr Williams from BCE Business Management explains Barriers to effective communication and how to overcome them.

    Briefly, barriers to effective communication are

    • Filtering (leaving information out)
    • Selective perception (people interpret differently based on their individual experiences)
    • Emotions (e.g. when people are angry, they behave differently from when they are in good mood)
    • Technology (technology can break down and get in the way of effective communication)
    • Interruptions and noise
    • Physical environment (where communication is happening e.g. layout, colors.....)
    • Wrong choice of media (channel)
    • Language and cultural differences

    To overcome the barriers, you can:

    • Use feedback
    • Listen actively
    • Be sensitive to receiver's values
    • Manage your emotions
    • Use simple and concise language
    • Don't let the status interfere, make the other person feel comfortable with speaking freely.

    In the accompanying handout, Bernard L. Erven of Ohio State University presents an excellent overview of how one can overcome barriers to effective communications in the text format.

  • Strategies to manage conflict at work
  • Content Author(s): Dan Striper

    Session Description:

    Conflict Management is a priority for corporations as people aren't always going to get along. The ability for coworkers and managers to handle these types of situations is crucial to the retention of key personnel.

    Common strategies used in resolving disputes and conflicts are presented by Dan Striper in association with Territory Project. Depending upon the situation, context and your goal, one or other strategy or a combination of strategies may be the right tool to use.

    Dan speaks fast in this video and covers a lot of material in a very short time. You may want to take a look at the hand-out that provides practically the same information in the text form.

  • I am a great communicator because.....
  • Content Author(s): Dr. Mahendra Pratap

    Session Description:

    Here is an executive summary of the communication course. This is my take on what makes a great communicator: following these best practices.

    Think of the purpose

    Think of yourself

    Think of the audience

    Keep your goal in mind

    Always follow the golden rule: treat others as you would like to be treated by them.

    Adapt, Adjust as the situation demands

  • Test Your Communication Skills
  • Content Author(s): Dr. Mahendra Pratap

    Session Description:

    Take this quiz to test your understanding of the material learned in this course.

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