Professional Growth and Development > How to Manage Conflict

How to Manage Conflict

Instructor(s): Self Paced Open Education Resource
Self Paced Open Education Resource

Title: The Best Teachers in the World

Progia Staff in consultation with the experts in their respective fields have scoured the open education resources to design and organize this course.

Progia salutes the content authors and their respective education institutes. Progia also acknowledges their expertise and generous contributions for making learning more accessible.

Course Description:

Workplace conflicts can arise as the result of personality differences, miscommunication, competition for resources or promotions, office politics, or genuine grievances. They snap employee morale, create stress and impact job satisfaction.

From the employer's perspective, they can seriously affect personnel retention and  can have a severe impact on the bottom line among other negative factors.

It is important therefore to understand why conflicts happen, how to avoid them and how to resolve them for success at wotk place.

Course Sessions:
  • Understanding Emotions and Tempering Your Response
  • Content Author(s): Daniel Goleman

    Session Description:

    Human Emotions have their roots in evolution.They are in fact necessary for our survival. We can't really control them but we can manage them. Understanding how and why they just happen to us, we may learn to manage them effectively and  temper our response and actions to the emotional situations..

  • Managing Conflict at Work
  • Content Author(s): Florida State, Portland CC, Taylor Coluter, Ruth Knight, The Pillars of Best Practice

    Session Description:


    Managing Conflict at Work: Conflict is a normal and inevitable part of any organisational setting; particularly when change is occurring and ideas are being encouraged.

    The challenge of conflict lies in how employees, managers and organisations choose to deal with it.

    The very best and most efficient workplaces are not the ones without conflict, but those that recognise different types of conflict and promote healthy conflict resolution practices within teams, as part of their organisational culture.

    This is a one hour presentation on how to prepare your workplace to manage conflict well. presented by Ruth Knight, The Pillars of Best Practice.



    1. The first handout is from University of Florida IFAS extension. It discusses the basic reasons why conflicts happen at work in the first place. Understanding this, you may learn to avoid them.
    2. The second handout is from Portland Community College. It provides basic steps to resolve conflicts at work.
    3. The third handout is from Taylor Coluter. It lists steps to resolve conflicts at work place mostly from managers perspective.

  • 4 Magical Phrases You can use to respond to anything
  • Content Author(s): Dan O'Connor

    Session Description:

    Here are 4 magic phrases you can use in diffusing any difficult situation.

  • Tips for using your voice power effectively
  • Content Author(s):

    Session Description:

    National speaker Kathy McAfee shares her insights the importance of practicing vocal power and body language intelligence when communicating, including the dangers of upspeak with TV host Steve Adubato

  • Techniques to handle difficult people and difficult situations
  • Content Author(s): George Doc Thompson

    Session Description:

    The best-selling author George Doc Thompson describes how tactical and well thought out language allows leaders to achieve their goals. He discusses practical techniues for managing conflict in real world situations. The workshop was part of the Program on Social Intelligence at Columbia Business School.

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