Professional Growth and Development > Listening for Success

Listening for Success

Instructor(s): Self Paced Open Education Resource
Self Paced Open Education Resource

Title: The Best Teachers in the World

Progia Staff in consultation with the experts in their respective fields have scoured the open education resources to design and organize this course.

Progia salutes the content authors and their respective education institutes. Progia also acknowledges their expertise and generous contributions for making learning more accessible.



Course Description:

"Hearing is what your ears do. Listening is what your mind does."

Find out how cultivating effective listening habits can benefit you both professionally and personally. This is one skill over which you alone have complete control. Mastering this  will make you a better communicator, enhance your relationships with family, customers and co-workers and will make you a star manager, leader and a negotiator.
 

Course Sessions:
  • Listen Well and Succeed
  • Content Author(s): Mind Map to Riches

    Session Description:

    Why listening well is important?

    Listening is often depicted as a passive form of action. However, it is even more powerful than speaking.. Listening can help you control your emotions.

    People who know how, and when, to listen properly can go a long way to be successful in their life pursuits.


  • How good a listener are you?
  • Content Author(s): Dennis Gilbert from Appreciative Strategies

    Session Description:

    Assess your effective listening skills by answering three simple multiple choice questions. Dennis Gilbert from Appreciative Strategies is the presenter of this session.


  • Why Active Listening is hard to do
  • Content Author(s): Russ Peterson

    Session Description:

    Russ Peterson explains why Active Listening and focused attention is so difficult for all of us. The key point is that brain can process information much faster than we can speak. Hence it (the brain of the listener) is easily distracted by other things it could be processing at the same time.


  • Listening Skills Fundamentals
  • Content Author(s): Jeffery Berman

    Session Description:

    Fundamentals of 'effective listening skills' are outlined by Professor Jeffery Berman of Salem State College. The handout (from nutrition411.com blog) summarizes essentials of active listening.

     


  • 3 simple techniques to listen effectively
  • Content Author(s): Professor Eleanor Earl

    Session Description:

    Professor Eleanor Earl says "Before you can be a dynamic communicator, you need to be a dynamic listener". She shares 4 simple techniques for improving listening skills:

    • Keep a daily list of things that you need to do. Check off things as you complete them.
    • Listen for details
    • Self-assess your listening skills. Are there some things you can improve upon?
    • Don't talk as much as you listen.

     


  • Listening skill for sales entrepreneur
  • Content Author(s): RBS Essa

    Session Description:

    The most important skill you can develop as a sales person is the ability to listen and understand what your prospects are telling you. There are two forms of listening active and passive. Most people develop lazy passive listening skills which mean they hear the words, don't process the aural sounds into understanding and follow through with feedback.


  • Improving listening skills for students
  • Content Author(s): Professor Scott Brueckner LBCC

    Session Description:

    Professor Scott Brueckner of Long Beach City Collge teaches students practical ways to be better listerners. It is one of the best video on effective listening I have listened to. He starts by stressing the importance of listening in the class. He then talks about  three main problems of listening.

    • Pseudo Listening (fake or false listening)
    • Selective Listening (paying attention to distractions rather than to the speaker)
    • Critical Listening (thinking about what bothers you about the speaker, topic etc)

    He then goes on to show solutions to these problems:

    • Awareness (break the cycle)
    • Be physically and mentally prepared to listen (well rested, not hungury, not bringing what else is going on with you in the class etc.)
    • Set a goal (related to topic of the day or set a goal to pay 100% attention in the class-don't expect teacher to entertain you)
    • Sit in the front and center (hear better, see better, participate better specially if you are shy, distractions are less e.g. focus is on the teacher rather than other students)
    • Practice (listening is a skill, if you practice (the right way, you can get better)
    • Pretend to be fascinated by the subject (adjust your posture, facial expressions etc. that says you are interested, brain will follow)



     


  • Listening skills to be better managers and leaders
  • Content Author(s): Executive coach Leila Bulling Towne from bnet.com

    Session Description:

    To be a strong manager exceptional listening skills are key. It's important to engage your mind and not just your ears.

    Find out how you can improve your listening skills by controlling your body language, making eye contact and asking for more details —these show that what the other person is saying matters to you.

    Executive coach Leila Bulling Towne from bnet.com shows you how to listen more effectively.


  • Extra 1: An entertaining take on why no one listens any more
  • Content Author(s): Jeff Esper

    Session Description:

    Jeff Esper in this 2009 contest winning Humorous Speech, looks at the growing challenge of communication overload taking a humorous spin on how to handle it. .


  • Extra 2: Entertaining role play to demonstrate power of active listening
  • Content Author(s): Group Five Winter 2011 Bus 387

    Session Description:

    Active listening in action in three entertaining scenarios. Acting may not be that good but the video makes its points quite effectively. So listen up.